Privacy Policy

Privacy Policy – Neuro Head Therapy

1. Introduction

Neuro Head Therapy is committed to protecting your personal data and respecting your privacy. This policy explains how your information is collected, used, and stored in accordance with the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

• Personal details (name, contact information)
• Health and psychological information relevant to your care
• Communication records (emails, phone, WhatsApp messages)
• Payment and billing information

3. How Your Information Is Used

Your data is used to:

• Provide therapy, screening, and related services
• Communicate with you regarding appointments and support
• Maintain accurate clinical records
• Comply with legal and professional obligations

4. Legal Basis for Processing

We process your data under:

• Consent (for therapy and communication)
• Contract (to provide agreed services)
• Legal obligation (where required by law)
• Legitimate interests (for safe and effective service delivery)

5. Confidentiality

All information shared is treated as strictly confidential. However, confidentiality may be breached where:

• There is risk of serious harm to you or others
• There are safeguarding concerns
• Disclosure is required by law or court order

6. Data Storage & Security

Your data is securely stored using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

7. Data Sharing

Your data will not be shared with third parties without your consent, except:

• Where required by law
• For safeguarding purposes
• With your GP or other professionals (with your permission)

8. Data Retention

Your information will be retained only as long as necessary in line with professional, legal, and insurance requirements.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where applicable)
• Restrict or object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Online Communication

While reasonable steps are taken to protect your data, communication via phone or WhatsApp may not be fully secure. By using these methods, you accept this risk.

11. Updates to This Policy

This policy may be updated from time to time. The latest version will always be available on the website.

12. Contact

If you have any questions about this policy or your data, you may contact Neuro Head Therapy directly.